Jails across the United States have many inmates who want to make complaints or grievances on a daily basis. These inmates submit their complaints to the correctional officers who then send the complaints to the members of the administration that they need to go to. They sometimes get lost in the process and this actually takes away precious time from the correctional officers who are expected to maintain both the security and the safety of the facility. It is a big problem in jails and is something that is causing problems for correctional officers who are no longer able to do the main function of their jobs.
Securus has come up with a solution: automated complaint forms. It is easier than having to hand complaints to employees of the jail and gets things done more easily for the people who need to make the complaints. The correctional officers do not have to be a part of the process and are, instead, able to focus on keeping the jail safe. They don’t have to waste their time collecting an average of around 13 complaints from inmates on a daily basis. This is something that will change the way that correctional officers are able to do their jobs.
It is important to note that it is all done through a kiosk. The inmate will submit their complaint on it and it will get sent to the proper member of the administration. It will go directly to their own ConnectUs account and will ensure that complaints and grievances don’t “slip through the cracks.” The inmates will be sure that they will get what they need out of the complaints. The administration will also directly receive these complaints so that they will be able to take the appropriate steps to handle the problem the inmate has.