Investigators can now tell who speaks to inmates via telephone calls. This has been, following the latest release by Securus Technologies. It is among the telephone services providers to inmates. It majors in providing technological solutions, which help in the improvement of civil as well as criminal justice. I found their latest release the Investigator Pro 4.0 very intriguing. All that an investigator needs to do is to get a voice sample. The Investigator Pro will then search for all telephone conversations with that voice. This can be done for the inmate and the one being called. Securus is optimistic that this will be a great step towards monitoring and avoiding crimes, which can be linked to inmates. The company has shown commitment to this narrative over the years.
As Michael Kester, the chief operating officer at JLG Technologies put it; the identification of parties by voice will help in bringing to light crimes and other unlawful acts before they actualize. The Investigator Pro can also identify other inmates who have called a certain party. Its ability to search for voices rather than phone numbers and PINs makes it more accurate. This ensures that even when someone uses a different number, the investigators will still keep track with ease.
Having its headquarters in Dallas, Texas, Securus Technologies serves numerous agencies, which deal with law enforcement, correction, and public safety. It also serves approximately 1.2 million inmates in North America. Securus Technologies has also improved their customer services. They currently have the largest in-house call center. Calls to them are answered within an average of 11 seconds. This shows just how committed they are to their customers.
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