Stringent prison regularities make it difficult for those who are outside to communicate with their loved ones who are incarcerated. Visiting those who are jailed can also be expensive especially if the facilities are located far away and one is forced to make travel arrangements. A lot of time is also wasted. Securus Technologies saw this as an opportunity to introduce an application that allows inmate communication with their family and friends through video phone calls.
This type of communication helps a convict feel loved and have a sense of involvement in whatever events their family and friends are taking part. All this happens while they are behind bars. To access the service, one only needs to download the application from Google Play Store or Apple’s App Store on a mobile phone or tablet. Using cellular data or Wi-Fi connection, video calls can then be conveniently made. This saves funds that would have otherwise been spent making a real visit. Besides making inmate phone calls, the inmate can synchronize other details such as visit dates to the calendar and get notices as the dates draw close.
Products and Services offered by the firm
The company provides emergency response, public information, inquiries, incident management, and inmate observation services among others. The communication products are Advance Connect, whereby customers open a prepaid account and make or receive calls from those held in jail. Video Visitation product offers subscribers the chance to converse with those incarcerated through video calls. This service is available on Android and Apple devices. A Jail Voicemail service is also offered so that inmates can share news with their family members even if they are unavailable at the time the call is made. This patented product is available at 1.99US dollars. All services offered by the firm are paid for by credit or debit card online.
Onsite Video Visitation is another service offered. This is basically the normal visits where communication with inmates is through a glass panel. In this case however, the visit can be planned early and set at the most appropriate time for the guest and the inmate. At-Home Visitation, another product, helps save time and money because no actual visits are made to the facility. No time will be spent waiting in queues and the visitor does not have to be subjected to any time limits by prison authorities. To access this service, one needs to open a Securus Online Account. If you need help with this service, click here to reach their customer service reps.